Returns for consumer customers
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We can't offer a refund on a personalized item unless the product is materially damaged or incorrect (when of course we will replace it immediately).
To be eligible for a return of a Personalize at Home item, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Other non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Please contact us at firstname.lastname@example.org with any questions.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Harrow and Green USA Inc, 238 Wilshire Boulevard, Ste 101, Casselberry FL 32707, United States.
To return your product, you should mail your product to: Harrow and Green USA Inc, 238 Wilshire Boulevard, Ste 101, Casselberry FL 32707, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.